Frequently Asked Questions
Everything you need to know about your Good Smile US order.
When will my pre-order item ship?
Pre-order items ship according to the release month listed on the product page. Please note that release dates are estimates and can be subject to change based on manufacturer delays.
What is your return policy for apparel and accessories?
We accept returns on unworn, unwashed apparel with original tags attached within 30 days of delivery. Items must be in their original packaging to qualify for a full refund.
Do you offer international shipping?
Good Smile US currently ships to the United States and Canada. For other international regions, please visit our global partner shops.
How can I track my package?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
Are the products sold on Good Smile US authentic?
Yes, we are the official North American subsidiary. All products sold on our site are 100% authentic, licensed merchandise guaranteed by Good Smile Company.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal and Amazon Pay for a secure checkout experience.